Customer Experience

Designing Experiences That Matter

We help businesses reimagine customer journeys by combining data, design, and AI to deliver seamless, personalized, and intuitive experiences that increase satisfaction, boost retention, and turn customers into brand advocates.

  • Personalized interactions powered by real-time customer insights
  • Omnichannel experiences across web, mobile, and support
  • AI-enabled chatbots and virtual assistants for instant help
  • Voice of Customer programs to capture feedback and intent
  • Journey mapping to identify gaps and optimize flows
  • Scalable CX platforms integrated across systems and teams
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Engaging with Us

Human-Centered, AI-Enhanced Journeys That Drive Loyalty

Customer Journey Mapping

Identify pain points and opportunities to enhance and optimize key customer touchpoints.

CX Process Automation

Streamline workflows with AI-powered automation, self-service solutions, and smart routing.

Metrics & KPI Analysis

Analyze key performance indicators to measure CX success, trends, and customer satisfaction.

Experience Gap Analysis

Uncover friction points and missed moments to improve customer experience continuously.

Customer Feedback & Experience Management

Implement AI-powered tools for real-time feedback collection, analysis, and response.

Website & Mobile Experience Optimization

Enhance UX/UI, navigation, speed, and mobile responsiveness for seamless experiences.

Ready to elevate your customer experience?

Let’s create seamless, personalized journeys that drive loyalty and growth.

Talk to our Experts
Partner With Us

Why Choose Classic Informatics for CX Consulting?

  • 2000+Projects Delivered

  • 500+Satisfied Clients

  • 20+Years of Experience

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AI-Driven Personalization

Leverage AI and automation for enhanced customer interactions.

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End-to-End CX Optimization

From strategy to implementation, we optimize every touchpoint.

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Omnichannel Integration

Ensure a consistent experience across web, mobile, and offline channels.

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Data & Feedback-Driven

Utilize real-time analytics and VoC insights to refine CX strategies.

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Scalable Experience Platforms

Implement flexible, future-ready CX systems that grow with your business needs.

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CX-First Digital Transformation

Align technology, design, and data around customer needs to drive loyalty and retention.

Our
Success Stories

Best from 1000+ web development & software projects.

View Work

INTERDENT

Dashboard & BI Application For a Leading Dental Care Provider

MARKETMETER

Insights-driven Online Platform For ASX Listed Companies

HUBBED

Integrated Online System That Simplifies Logistics

ROAMING DUCK

Interactive Digital Platform For Guided Trip Planning

CONDEXO

Centralized Property Management Platform For UK Real Estate Market

UDENOMBANKEN

Loan Application Management Portal For A Financial Service Provider

TESTIMONIALS

Companies Across the Globe Trust Us With Their Unique Project

After taking some time to understand each other’s working style, the teams have collaborated effectively, with Classic’s team producing excellent results.

Manager, Digital Experience Veracode

Classic Informatics navigate offshore coordination problems skillfully and provide prompt responses. Customers can expect an experience strategic partner with valuable project insights.

Digital Project Manager Home Storage Company

Classic Informatics delivers solid code within tight deadlines. I’m impressed by their speed. They also offer affordable pricing and easy collaboration.

Global Director of Digital FranklinCovey

Through their high-level execution, flawless customer support, and responsive approach, Classic Informatics delivered a website that effectively generates income.

Digital & Creative Services Manager Liguori Publications

Their responsiveness complemented their project management style. Expect a team receptive to feedback and dedicated to fulfilling needs.

CTO Tourism Company

Ready to elevate your customer experience?

Let’s create seamless, personalized journeys that drive loyalty and growth.

Talk to our Experts

What We Do


How We Work

Solutions

Guides & Handbooks

Company

Classic Informatics

Full-stack digital product development, IT outsourcing, custom software development & web development company.

Get in Touch

+ 91 74 2829 0271 (India)
+61 2 8044 3106 (Australia)
+ 1 213 344 5884 (USA)
+44 20332 23550 (UK)

hello@classicinformatics.com

Awards & Accolades

Google partner Partner Image2 Partner Image3 Partner Image4 softwareworld

Classic Informatics Locations

Gurugram (HQ) LG 006, DLF Grand Mall,
MG Road, DLF Phase 1,
Sector 28, Haryana 122002

Chandigarh Plot No. 14, First Floor, Aeren Building,
Rajiv Gandhi Technology Park,
Chandigarh – 160101, India

Sydney Level 20, Darling Park Tower 2, 201
Sussex St, Sydney, NSW 2000,

London 14 Bonhill Street, London,
EC2A 4BX, United Kingdom

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